It is only short so should´t take long to read.
Useful phrases:
Complaints are upheld (the past of uphold): the complaints are said to be valid complaints
Plastered across: an area is covered with, in this case, graffiti
Misleading "subway users could be misled": tending to confuse or be deceptive
Withhold information: to not give all the relevant information, to hold it back.
the watchdog: an organization acting as a protector against illegal practices
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